Return & Refund Policy

AIRBANK provides a 2-Year Limited Warranty on all products purchased directly from AIRBANK. This warranty covers defects in materials and workmanship for two years from the date of delivery. We are committed to providing a seamless, worry-free shopping experience with clear and transparent policies for returns, refunds, exchanges, and warranty service.

1. Return & Exchange Window

1.1 Return or exchange requests must be submitted within 30 days of delivery.

1.2 Products returned for reasons other than quality issues must be unused, clean, free from odors or markings, and in their original packaging and condition suitable for resale.

1.3 Customers are responsible for return shipping costs and any other costs resulting from returns or exchanges due to personal reasons, such as ordering the wrong product or changing your mind.

1.4 Return and exchange availability may vary by shipping destination. For international orders outside our local fulfillment regions, return shipping and customs costs may be significantly higher.

1.5 To request a return or exchange, please contact service@airbankpump.com before sending the product back. Unauthorized returns may not be accepted or refunded.

2. Duties & Taxes

2.1 Most AIRBANK orders are Delivered Duty Paid (DDP); all applicable taxes and duties are included in the price.
2.2 Exceptions: DDP is not available for Brazil, Norway, Switzerland, Mexico, and other restricted regions. Customers in these regions are responsible for any import duties, VAT, or customs fees.
2.3 AIRBANK is not responsible for these charges and cannot reimburse or waive them. Customers should review local import regulations before placing an order.
2.4 AIRBANK reserves the right to update this policy at any time.

3. Refund & Cancellation Terms
3.1 Pre-Orders & Cancellations

  • All pre-orders are charged immediately upon placement.
  • Cancellation before shipment: Eligible for 95% refund; 5% processing fee applies.
  • Cancellation after shipment: Not permitted.

3.2 Return Conditions

Unused Items:

  • Must be in original packaging.
  • Must be unused, clean, and free from odors, dirt, or markings.
  • Customers are responsible for return shipping costs.

Used Items:

  • Returns are only accepted in extreme cases of malfunction or breakage.
  • Written approval from AIRBANK is required before returning any used product. Unauthorized returns will not be refunded.

3.3 Inspection & Refund

  • All approved returns will be inspected upon receipt.
  • Once approved, refunds or replacements are issued within 2 business days.
  • Unauthorized returns may be returned at the customer’s cost or subject to restocking fees.

4. Late or Missing Refunds

If a refund is not received within 2 business days of approval:

  1. Check your bank or credit card account.
  2. Contact your bank or credit card provider; posting may take time.
  3. If still unresolved, contact service@airbankpump.com.

5. Shipping Damage Claims

5.1 In rare cases, items may be damaged during transit.
5.2 Claims must be submitted within 30 days of delivery.
5.3 Provide photos or video proof of damage.
5.4 Claims submitted after 30 days cannot be accepted.

6. Customer Service

For returns, exchanges, refunds, warranty claims, shipping issues, or other customer service inquiries, please contact:

Email: service@airbankpump.com
Response Time: 24–48 hours

Please include your order number and any relevant photos or videos when contacting us. This will help us review and process your request more efficiently.