Privacy policy

AIRBANK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and process the personal data or personally identifiable information (PII) you provide to us. It also helps you make informed decisions before sharing any personal information with us. By using or purchasing through airbankpump.com (the “Site”), you agree to the practices described in this Policy.

1. Collection of Personal Data
1.1 How We Collect Data

  • We may collect your personal data in the following ways:
  • When you register for an account or membership on our Site.
  • When you join the AIRBANK Loyalty Program or access your existing membership.
  • When you participate in promotions, contests, or other website features.
  • When you request product information or marketing communications.
  • When you submit product reviews or ratings.
  • When you make purchases or transactions on our Site.
  • When you contact our Customer Service via email, ticket, or sales inquiries.

1.2 Automatic Collection

We may also automatically collect information through technologies such as cookies, flash cookies, web beacons, pixel tags, analytics tags, web server logs, and geolocation technologies.

1.3 Optional Nature of Data

Providing personal data is voluntary. However, not providing requested data may prevent us from offering certain products, services, or completing transactions.

2. Age of Consent

By using this Site, you confirm that you are of legal age in your jurisdiction, or that you have parental consent for any minor dependents using the Site.

3. Purposes of Collecting, Using, and Sharing Personal Data

AIRBANK may use your personal data for the following purposes:

  • Administering your account and transactions, including via Social Networking integrations.
  • Improving your user experience and tracking Site usage.
  • Processing orders, subscriptions, and product/service requests.
  • Managing your relationship with AIRBANK, including delivery of purchases.
  • Responding to inquiries, complaints, and customer service requests.
  • Communicating via email, phone, text, or postal mail about your account, membership, or transactions.
  • Administering loyalty programs, contests, or social events.
  • Publishing or sharing feedback you provide, including for marketing purposes, unless you request confidentiality.
  • Conducting due diligence, risk management, and fraud prevention.
  • Complying with legal, regulatory, or governmental obligations.
  • Conducting research, surveys, or analytics to improve services and products.
  • Storing and backing up personal data, including outside Hong Kong.
  • Supporting audits and internal reviews.
  • Sending marketing, promotional, or event information, subject to your consent and applicable laws.
  • Facilitating business transactions or IT system management.
  • Anonymizing personal data where appropriate.
  • Record-keeping, statistics, and corporate reporting.

4. Sharing and Disclosure

AIRBANK may share your personal data with:

  • Affiliates and related corporations.
  • Agents, contractors, or service providers, including mailing, IT, logistics, or call center providers.
  • Business partners in various industries (sports, entertainment, wellness, etc.).
  • Authorities as required by law or court order.

We ensure that service providers adhere to strict privacy standards and do not use your data for unauthorized purposes.

5. Third-Party Personal Data

If you provide personal data of others, you confirm that you have informed them of this Privacy Policy and obtained their consent for AIRBANK to collect, use, and disclose their data for the stated purposes.

6. Access and Correction

You may request access to or correction of your personal data by emailing service@airbankpump.com.

Correction requests will be processed within 30 days.

A reasonable fee may apply for access requests, which will be communicated beforehand.

7. Withdrawal of Consent

You may withdraw your consent at any time by emailing service@airbankpump.com.

Withdrawal may affect our ability to provide certain services or complete transactions.

Requests will be processed within a reasonable timeframe.

8. Security of Personal Data

AIRBANK will take reasonable steps to protect your personal data from unauthorized access, loss, or misuse, including technical and organizational measures.

Accuracy of your data depends on you updating us with changes.

Data will be destroyed or anonymized when no longer needed.

We are not liable for unauthorized use of data beyond our reasonable control.

9. Cookies and Mobile Technology

We use cookies, flash cookies, web beacons, analytics tags, web server logs, and geolocation technologies to enhance your experience.

You can configure your browser to reject cookies, though some features may not function properly.

Cookies may collect personal data for the purposes outlined above.

10. Registration Information

You are responsible for providing accurate information, including a secure password, name, email, and address. Keep your password confidential.

11. Changes to Privacy Policy

Our privacy practices evolve with technology and business needs. We may update this Policy at any time without notice. For the latest version, check the Site or contact service@airbankpump.com.

12. Unsubscribe and Account Closure

To close your account, email service@airbankpump.com. All associated information will be removed within 72 working hours.

13. Contact Information

For questions, complaints, or access requests regarding personal data, contact:

AIRBANK
service@airbankpump.com

By using our website, you consent to processing your IP for location-based services, such as currency conversion, using temporary session cookies.