Shipping policy
At AIRBANK, we are committed to delivering high-performance smart electric pumps, outdoor gear, and excellent service to adventurers and riders worldwide. We aim to keep your shipping experience transparent, prompt, and hassle-free.
Shipping Coverage
We ship to most countries and regions worldwide. Orders are processed and dispatched on business days only (Monday to Friday, excluding public holidays).
Shipping Fees
Shipping fees are calculated based on the fulfillment warehouse and your delivery destination:
Region 1 (Local Warehouses)
- Free Shipping: Enjoy free standard shipping on all orders over $40.
- Standard Rate: For orders under $40, a flat $10 shipping fee will apply.
Region 2 (China Warehouse)
- For orders fulfilled directly from our China central warehouse, shipping fees are calculated dynamically at checkout based on package weight, lithium-battery shipping regulations, and your destination address.
Processing & Delivery Time
Processing Time: 1–3 business days
| Region | Estimated Time | Included Countries |
|---|---|---|
| Region 1 | 3–7 Business Days |
Asia: Japan, Mainland China Europe: Russia, United Kingdom, Denmark, Bulgaria, Luxembourg, Serbia, Austria, Greece, Germany, Italy, Latvia, Czech Republic, Belgium, France, Poland, Ireland, Estonia, Sweden, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Albania North America: United States, Canada |
| Region 2 | 7–28 Business Days |
Oceania: Australia, New Zealand Europe: Croatia, Cyprus, Hungary, Iceland, Liechtenstein, Monaco, North Macedonia, Norway, Slovakia, Slovenia, Switzerland, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, Kosovo, Malta, Moldova, Montenegro, Svalbard and Jan Mayen, Åland Islands, Vatican City North America: Mexico South America: Brazil Asia: Korea, Singapore, Hong Kong SAR, Macau SAR, Taiwan Region, Armenia, Georgia, Turkey |
* Delivery timelines may vary due to carrier scheduling, customs clearance, or remote destination routing. In rare cases of force majeure (such as severe weather disruptions or unexpected carrier service holds), processing and delivery may be delayed. We will notify you by email of any significant delay. For countries or territories not listed above, please contact our support team.
Accessory & Spare Part Shipping
All separately purchased accessories, adapters, and replacement components—including inflation hoses, high-pressure nozzles, SUP valve adapters, USB-C fast charging cables, silicone protective cases, and detachable battery modules—are shipped directly from our central manufacturing warehouse in China.
Delivery timelines for standalone accessory orders follow Region 2 estimates (7–28 business days), and standard import customs rules apply depending on your local territory.
Duties & Taxes
We strive to provide a seamless and transparent ordering experience:
- Region 1 (Local Warehouses - Mainland DDP): Orders to eligible Region 1 destinations are fulfilled from our regional fulfillment centers via DDP (Delivered Duty Paid) terms. Standard import customs duties and VAT are prepaid in the product purchase price. No statutory customs fees are owed upon regular delivery.
- Region 2 (China Warehouse): Orders shipped directly from our China warehouse are dispatched under standard international transit terms (DDU / Non-DDP). Customers are responsible for any applicable local customs clearance, import VAT, or consumption taxes according to domestic regulations.
- Offshore Islands & Remote Customs Territories: Please note that DDP coverage strictly applies to standard continental mainland addresses within supported countries. Non-contiguous regions, autonomous customs jurisdictions, and offshore islands (such as Spain's Balearic Islands/Mallorca and Canary Islands; France's Corsica and Overseas Territories; Portugal's Azores and Madeira; and US territories like Puerto Rico and Guam) are subject to distinct maritime/air customs clearing procedures and regional carrier surcharges, which are not covered by standard mainland DDP.
- Carrier Administrative Fees & Surcharges: While AIRBANK covers statutory customs duties and import taxes under DDP terms, secondary administrative fees charged directly by third-party couriers (such as carrier disbursement commissions, customs brokerage handling fees, or storage fees resulting from unreached recipients) are non-statutory carrier service charges and remain outside our standard coverage.
ℹ️ Carrier Misbilling & Fee Exception Protocol
In rare instances where a local carrier mistakenly presents a duty invoice for an eligible DDP mainland delivery, please do not refuse or abandon the parcel. Obtain an itemized official receipt/invoice from the courier driver or carrier station, and email a photo of the receipt along with your Order Number to service@airbankpump.com within 7 business days of delivery. Our support team will promptly investigate the billing discrepancy with the logistics provider and assist you with an appropriate resolution.
Pre-Order & New Launch Shipping
For newly launched pumps or designated Pre-Order campaigns:
- Warehouse Transfer: Pre-order units are scheduled into our next bulk sea/air freight restock to regional fulfillment warehouses, typically taking 3–6 weeks.
- Last-Mile Dispatch: Once stock arrives at the local warehouse, orders are dispatched via local express couriers, reaching you within 3–7 business days.
- Split Shipments: If your order contains both in-stock accessories and pre-order products, in-stock items may be dispatched separately for your convenience.
⚠️ Special Customs Notice
Due to strict cross-border trade controls and customs valuation policies, we are strictly unable to offer DDP service for shipments to: Brazil, Norway, Switzerland, and Mexico.
Customers in these countries are solely responsible for all import duties, taxes, and statutory clearance procedures upon arrival. AIRBANK cannot reimburse or waive these local customs fees. We strongly encourage checking local import thresholds prior to ordering.
Order Tracking
Once your parcel has dispatched, you will automatically receive a shipping confirmation email containing your carrier tracking number and tracking link. You can track your order status in real time via our online tracking portal.
Need Help?
If you have any questions, delivery status inquiries, or shipping address updates, please reach out to our dedicated support team at service@airbankpump.com.
AIRBANK reserves the right to interpret and update this policy in accordance with international trade and logistics regulations.